Thursday, December 3, 2009

Email bounce managment processing problem

Getting following error in send studio while processing email bounce management

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Unable to log in using the details provided, the server returned this error message: Certificate failure for server.worthylive.com: self signed certificate:

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Solution:

If you receive this error, log into NewsletterServe, edit your mailing lists, and in the bounce processing details, check the option which reads "Yes, use extra mail settings", and in the "Extra Mail Settings" field enter this value:

/novalidate-cert

Use the "Test Bounce Settings" button to ensure the system can connect to your bounce mailbox.

If you are not hosting your bounce mailbox with us, but are having similar problems which are not resolved by the above, here are three more settings you can try, one at a time, until the bounce mailbox can be accessed:

/notls
/nossl
/notls/nossl

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